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Insights from WAY2PAY on Retail & Hospitality, Voice Tech & more!

How can technology help the staff shortage in hospitality?

How can technology help the staff shortage in hospitality?

Hotels and restaurants are seeing staff shortages due to post-Brexit immigration policies, training shortfalls and the pandemic. Venue owners are struggling to fill positions. One restaurant owner, in Southwold, told the BBC that they “didn’t have enough staff to open for lunch”. Business owners and customers are feeling the effects of the staff shortages. So, how could technology help solve the issues that staff shortages are causing? Voice...

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AI-Powered Tech making for a more personal experience

AI-Powered Tech making for a more personal experience

AI-powered technology can help both you and your customer achieve a personal experience. It can use data to find out customer trends, and use this to provide your customers with everything they need.   Providing a good experience When we book a holiday, we want it to be special, and easy. There is nothing worse than booking a holiday and the whole experience being stressful. We go to relax. So, how can AI help us achieve this relaxing...

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The benefits of Technology in Cars

The benefits of Technology in Cars

Cars are a great representation of how far technology has come. TV adverts are filled with car brands showing off their new features. So how useful can technology be for cars? From voice technology, to self-drive cars, and even payment solutions... Let's explore these features.   Payment solutions It is now an option for some drivers to pay for their parking using their cars in-vehicle screen. It eliminates the needs for drivers to carry...

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Children using Voice Assistants

Children using Voice Assistants

Due to the pandemic, many people have had to come up with creative ways to educate their children and keep them entertained. Topics around virtual nanny’s and online learning have been widely discussed. But what about voice assistants? Many are not keen on the idea of their children learning from a person via a zoom call. so, would a voice assistant work where there isn’t even a person on the other end, just an AI-Powered device that can talk....

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Improving Communication with AI-powered Technology

Improving Communication with AI-powered Technology

Imagine a world without great communication. Pretty bleak right? As humans we can communication pretty well. We can learn what people like and dislike through communication. So now think what hospitality would be like without communication. There would be no customer feedback or opportunities to build customer relationships. This is why strong communication is a must in hospitality. But, technology has raised customer expectations of...

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Using Technology to Help the Elderly

Using Technology to Help the Elderly

Many people are fascinated by technology. The excitement of new technology being introduced is often the hot topic. But not everyone feels like this about technology. Some people, including the elderly, feel frustrated by technology. Countless times I have had to help my parents with technology that is simple to me but to them is impossible. There have been articles around topics such as the elderly feeling left behind in the cashless society....

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